Privacy Policy

1. Introduction

Siegen Lane Pharmacy respects the privacy of our patients and is committed to protecting personal and health information.

This Privacy Policy explains how Siegen Lane Pharmacy collects, uses, protects, and shares information associated with our prescription notification and SMS messaging services.

2. Information We Collect

We collect information necessary to provide pharmacy services and communicate with patients, including:

• Patient name and contact information
• Mobile telephone number
• Prescription and refill information
• Prescription status and pharmacy communication preferences
• SMS enrollment and consent records
• Messaging history and delivery information

3. How We Use Information

Siegen Lane Pharmacy uses patient information to provide pharmacy services and communicate directly with patients about their prescriptions.

Our SMS messaging program includes:

• New prescription notifications
• Prescription status updates
• Prescription-ready notifications
• Refill reminders
• Other patient-specific prescription communications

Siegen Lane Pharmacy does not use this SMS program to send advertising, promotional offers, or marketing messages.

Message frequency varies depending on prescription activity. Message and data rates may apply.

4. SMS Consent and Privacy

Patients voluntarily agree to receive prescription-related SMS notifications from Siegen Lane Pharmacy.

Consent is obtained directly from patients and documented in their pharmacy records.

SMS enrollment is optional and is not required to receive pharmacy services.

Siegen Lane Pharmacy does not sell, rent, or share mobile phone numbers or SMS opt-in information with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with third parties or affiliates for their own purposes.

We use authorized service providers to deliver and support our messaging services, subject to applicable privacy and security requirements. These service providers are not authorized to use patient messaging information for their own marketing purposes.

Our SMS Terms and Conditions are available at https://www.siegenlanepharmacy.com/sms-terms.

5. HIPAA and Patient Health Information

Siegen Lane Pharmacy handles protected health information in accordance with applicable federal and state privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA).

We take reasonable administrative, technical, and physical safeguards to protect patient information.

Standard SMS messaging is not guaranteed to be encrypted or secure. Patients should be aware that text messages may be visible to individuals with access to their mobile devices.

We limit prescription text messages to information reasonably necessary for the intended communication.

Our separate HIPAA Notice of Privacy Practices governs additional uses and disclosures of protected health information.

6. Opting Out of Text Messages

Patients may withdraw their consent to receive SMS notifications at any time.

To unsubscribe, reply STOP to a Siegen Lane Pharmacy text message.

To request assistance, reply HELP or contact Siegen Lane Pharmacy at 225-448-1700.

Opting out of SMS notifications does not affect the patient's ability to obtain pharmacy services.

7. Information Security and Retention

Siegen Lane Pharmacy maintains safeguards designed to protect patient information against unauthorized access, use, or disclosure.

We retain patient information and SMS consent records according to applicable legal, regulatory, and operational requirements.

8. Changes to This Policy

Siegen Lane Pharmacy reserves the right to update this Privacy Policy to reflect changes in our services, technology, or legal requirements.

Updates will be published on our website with a revised effective date.

9. Contact Information

For questions about this Privacy Policy or SMS communications, please contact the pharmacy directly.